MyTherapy Cybersecurity & Safe Use Information

This page provides important information about the secure and safe use of MyTherapy. MyTherapy helps users manage medication and health-related routines, including reminders entered by the user. Like any connected digital product, MyTherapy depends on the security of the device, account, network environment, and supporting services used to operate it.

Please read this information carefully and use MyTherapy in a way that supports both your privacy and your safe use of the app.

Important: MyTherapy is intended to support medication management and self-organisation. Users should not rely solely on MyTherapy for remembering medication, appointments, or other health-related actions. Where missing a reminder could have serious consequences, users should consider additional safeguards such as personal routines, caregiver support, or independent reminders.

Foreseeable cybersecurity circumstances and potential impact

The following circumstances may affect the secure operation of MyTherapy or the confidentiality of information stored in or accessible through the app:

  • A smartphone or tablet that has been rooted or jailbroken may no longer provide normal operating system security protections. This can increase the risk of malware, unauthorised access, data manipulation, or app malfunction.
  • If another person gains unauthorised access to your MyTherapy account or device, they may be able to view or change medication schedules, reminder settings, health entries, or account details.
  • If your device is shared with others and not protected by a screen lock, or if passwords are reused or disclosed, your health information and reminder settings may be exposed or altered.
  • If your device operating system or the MyTherapy app is out of date, known security vulnerabilities may remain unpatched and could be exploited.
  • If your device, network connection, or supporting service experiences a technical failure, outage, or security incident, notifications, synchronisation, or access to information may be delayed or temporarily unavailable.
  • If you connect MyTherapy with other digital services, devices, or communication channels, the security of those systems may also affect the confidentiality or integrity of your information.

Depending on the situation, these circumstances may result in one or more of the following:

  • Medication reminders being missed, delayed, suppressed, or displayed at the wrong time
  • Medication plans, schedules, or health records being changed without your knowledge
  • Temporary inability to access the app or synchronised information
  • Exposure of health-related personal data to unauthorised persons
  • Confusion or reliance on incomplete, outdated, or manipulated information

Health-related impact: If reminder information is unavailable, incorrect, or altered, this may contribute to missed or mistimed medication intake. Users remain responsible for checking whether medication information and reminder settings entered in MyTherapy are correct and appropriate for their own situation.

How to use MyTherapy securely

  • Use MyTherapy only on devices that maintain standard manufacturer security protections. Do not use MyTherapy on rooted or jailbroken devices.
  • Protect your device with a strong passcode, biometric lock where available, and current operating system security updates.
  • Keep the MyTherapy app updated to the latest available version from the official app store.
  • Keep your account credentials confidential and do not share your login details with others.
  • Use a strong, unique password for your MyTherapy account where applicable.
  • Review your medication entries, schedules, and reminder settings regularly to confirm they are correct.
  • Where medication timing is critical, use additional safeguards and do not depend on a single reminder channel alone.
  • Be cautious when using shared devices, public networks, or third-party services that may reduce confidentiality or security.
  • Contact support promptly if you believe your account has been misused or if you observe unexpected changes in your records or reminders.

Service availability and limitations

MyTherapy is designed to provide reliable support, but uninterrupted availability cannot be guaranteed at all times. The app may depend on device settings, operating system behaviour, internet connectivity, mobile networks, backend services, notification services, or third-party platform providers.

As a result, reminder delivery, synchronisation, and access to some information may occasionally be affected by factors outside the direct control of smartpatient GmbH.

Our security measures

smartpatient GmbH applies technical and organisational security measures designed to protect MyTherapy and related services. These measures include, as appropriate, encryption, vulnerability management, secure development practices, access controls, monitoring, backups, and incident management processes.

Further information about how personal data is processed is available in the MyTherapy Privacy Policy.

Reporting security concerns

If you believe you have identified a security issue affecting MyTherapy, please report it to security@smartpatient.eu. Our public vulnerability disclosure process is described in the Coordinated Vulnerability Disclosure Policy.

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